RE: [DML] Re: DMCH performance exhaust (rust issue - need opinions)

[corey ooms <coreysmoo@xxxxxxxxxxx>]

That sounds like a terrible way to do business.  
 
This is basically a breakdown of the scenario:  
 
I buy a product from a store.  The product is defective.  I take said product back to the store.  The store tells me they won't take it back and I have to deal with the issue directly with their distributor.
 
Could you imagine if Wal-Mart told you that you would have to call Johnson & Johnson directly if the Band-Aids you just bought from them wont stick?  They would never do that.  Because it is common knowledge that if you sell a crappy product, then don't take action to correct it, that is just plain bad business.  No business, to my knowledge, wants to be known for selling crappy products for an exorbitant price.
 
Corey
2423


To: dmcnews@xxxxxxxxxxxxxxxxxxx: hmcelraft@xxxxxxxxxxx: Sun, 20 May 2007 14:59:47 +0000Subject: [DML] Re: DMCH performance exhaust (rust issue - need opinions)




What were the warranties from DMCH when you purchased the exhaust? Were they in writing? Do obligations under that warranty belong to DMCH or Jet-Hot? It is common practice to promote manufacturer warranties that do not obligate the seller to anything. If you want dealer or distributor warranties (swap outs, etc.) you usually have to pay something for it.Harold McElraft - 3354--- In dmcnews@xxxxxxxxxxxxxxx, "coreysmoo" <coreysmoo@...> wrote:>> In August of last year, I bought DMCH's performance exhaust system. > I have no problem with the system itself and love it. My problem is > that I have had the system on the car for roughly 7 months and there > is a nice build up of surface rust on it already. > > One of the mechanics at DMC Midwest told me that it looks like rust > that should take years to build up. I don't drive the car every > day, and keep it in a garage under a cover, so it is not exposed to > the elements very much.> > Steven Wynne personally took a look at the exhaust at the DMC > Midwest grand opening and told me that they get these systems coated > by Jet-Hot coatings and I would have to talk to them to fix this > problem.> > I called Jet-Hot and they told me that they will correct the problem > for free under warrenty for up to 3 years, but I would have to send > in the exhaust system to them to be repaired. They also told me > that I am responsible for shipping and any other costs not covered > by the warrenty.> > Now, my question is, do you think DMC should have to flip the bill > for removing the exhaust, shipping, and putting it back on the car? > I didn't pay $1,500 for a system that I would have rust problems > with after only 7 months of being on a garage kept car. I don't > have ready access to a lift and it would be quite a pain in the ass > for me to get the exhaust on and off in my garage.> > Penny for your thoughts?> > Corey> 2423> 


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