[DMCForum] Hand holding with our vendors...

["ryanpwright" <yahoo1@xxxxxxxxxxxxxx>]

--- In DMCForum@xxxxxxxxxxxxxxx, "Lauren" <LPLand@xxxx> wrote:
> 
> 
> I admit I've had no experience with either DMCH or Grady so I can't 
> comment on either, but since we're talking about vendors I would 
> like to say that when it came to hand-holding and tech support, John 
> at SpecialT was always there for me.  Without him and the stellar 
> service he offered, I never could be buzzing around in 10440 as I am.  
> Just my 2c about a great vendor experience.
> 

You want to know who the best vendors are? Every one I've ever delt with.

Toby Peterson took call after call after call and spent hours helping
me with my clutch swap, not to mention countless pages of emails
traded for various other issues. Without his help, that clutch never
would have been replaced in any reasonable amount of time (if at all).

Grady's folks took great care of me in answering some really stupid
questions about my master cylinder, and sold me top notch replacements
for my entire clutch system.

Houston rocks, has sold me lots of parts, answered my questions,
helped me track down a rare part (I ended up fixing mine, thankfully)
and is about to sell me a complete new suspension within the next
couple of weeks. Not to mention a wonderful chat with James on the
phone awhile back.

John Hervey is the man. Lots of good stuff, always pleasant and
offering his help. I love that I can call up, rattle off a part
number, be on the phone a whopping 10 seconds and a few days later I
get exactly what I needed in the mail. I've got his pancake fans on
the front of the car and love 'em. They're very quiet while still
moving lots of air and very light on the electrical system - can
barely tell when they kick on.

James & Rob, welcome to the list. Feel free to continue slapping
certain members here when they need it; nobody will think less of you. ;) 

-Ryan

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