RE: [DML] my 2 cents on the door strut debate

[<rob@xxxxxxxxxxx>]

Hello dmcgreece,

I still don't understand why half the people on this list won't use their
real name when posting but nothing I say will change that. Thank you for the
compliment in your post. The pistons I've been selling for the last year are
the same as Johns but not because they didn't last. I sold the other pistons
for twenty years with few problems and they are to this day the closest to
the originals in operation, charge strength, and appearance. My reason for
switching brands was threefold.

1. The company switched to a different packing system and the last two
batches of one hundred each were shipped loose in a box. They got scratched
up and the company would not revert back to the old packing method.

2. DMCH dropped the price of their pistons dramatically last June and I had
to find a less expensive alternative to remain competitive.

3. These pistons are charged to the original fill rate using a couple of NOS
samples in (circa) 1984 so I am fairly certain they have the correct charge
that the factory used. The problem is that all the other suppliers
overcharged the pistons by 5 to 10% so people who replaced one of those
pistons with ours thought ours were too weak! 

To avoid these problems I reluctantly switched suppliers and have been happy
with the Stabilus units we sell now but wish they looked more like the
originals like my old ones did. One other caveat is that the extra strength
means you run one less notch on the torsion bars. This is good for the roof
structure but not so desirable if you have a remote opening system. The door
will lack the proper preload of the torsion bar to reliably clear the safety
mechanism in the door latches which can lead to remote opening problems. I
do agree that the new pistons are somewhat less temperature sensitive than
the old ones which is an advantage if adjusting the bars are not convenient.

BTW "rustproof" still has not contacted me so I guess he still thinks I'm
angry with him. If someone believes they have a problem with something that
P.J.Grady Inc. sells I would welcome your call as I want every customer to
be satisfied with our parts, service AND our customer support. Our
reputation is the most valuable thing that we as a business can possess and
I am committed to the highest customer satisfaction we can achieve.
 
Sincerely,

Rob Grady
-----Original Message-----
From: dmcnews@xxxxxxxxxxxxxxx [mailto:dmcnews@xxxxxxxxxxxxxxx] On Behalf Of
dmcgreece
Sent: Wednesday, May 18, 2005 12:06 AM
To: dmcnews@xxxxxxxxxxxxxxx
Subject: [DML] my 2 cents on the door strut debate

Please allow me to preface my opinion by stating that I have found 
Rob Grady to be the most knowledgeable of any of the vendors and he 
is always willing to offer his advice.  DMCH has been helpful 
especially with the very hard to find items but those who I have 
spoken to have often misdagnosed the problem. However everyone who I 
have spoken to at DMCH has been very cordial. John Hervey will offer 
advice but at a cost as I still can't get over the fact that he 
charged me $12 and change for phone time after I purchased over $300 
worth of merchandise from him. No joke!!!   Delorean one has never 
been of any help whatsoever as they would not answer any questions 
over the phone or via email.  With that said I purchased the complete 
set of Grady struts ie: louver, hood, doors.  The door struts 
gradually weakened and were extremely sensitive to temperature. I 
replaced the door struts after a year with Grady struts and the same 
resulted.  I was about to tighten the torsion bars even further until 
I tried a 5 year old strut off a friends D.  The door shot right up 
and held firm.  I decided to try Hervey's after reading a test 
somewhere online.  What a huge difference.  The doors sprung up and 
extended fully and slowed toward the top with minimal bounce.  The 
struts seem to be affected very little by temperature extremes.  I 
think it is beneficial to everyone (including the vendors) to post 
forthright opinions as it's the best form of quality control. So far 
the Hervey struts have been on for a year and have remained 
consistent. 






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