[DML] DeLorean Parts and Service Facilities

["James Espey" <james@xxxxxxxxxx>]

(I was out of town all last week on vacation, and just now am catching
Gary's posting.)

Gary and list -

The DeLorean community doesn't need another internet-only part seller - it
needs more service centers. You never hear anyone on the list complaining
about where to get parts, only where to get service near to where they live.
We'd love to see a service center open in an area that is not currently
served by a DeLorean-specific center and we'd support it all we could.

The fact remains that ALL of the "on the side" parts sellers that have
popped up in the last 20+ years have all gone away - anyone here remember
Scientific Automotive (Ben Byrd), DeLorean Specialties (Fred Lockett),
DeLorean Gold (Gene Tufaro), DeLorean Parts (Teri Jennings), Joe Perotta,
Harry Ward, Elite Motors, DeLorean Specialty Products, even DMC Joe. Some of
the things that some of them sold were not that well designed or suited for
the purpose for which they were sold.

All of them have/had the best of intentions, but changes of life or other
reasons caused them to disappear (and in some cases intermittently re-appear
only to disappear again), leaving behind a trail of broken promises,
warranties, etc. Something to keep in mind when you decide where to buy your
parts.

Many owners complain about the stupid thing(s) the "PO" (previous owners)
did to their cars, without realizing that in some instances they are doing
the *same* things to their cars when they bypass the proper vendors (those
with shops that have the hands-on experience with the parts they sell) any
by parts that may or may not be the correct ones. Just because a part
happens to be listed in a cross-reference listing for the DeLorean does NOT
mean that it's the RIGHT part for the car.

How do I know this is true? Because we see a lot of cars here at DMC (Texas)
that have changed hands a time or two. We know that the car with the
overheating problem that has the aftermarket Volvo waterpump or the car that
doesn't run right that has the NGK or Bosch copper plugs belongs or used to
belong to "Joe Owner" and we've been called/emailed or the car has been
brought in to us the make it right. In my mind that is the only good thing
about people buying these incorrect parts - we get the extra income making
it "right".

James Espey

------------------------------------
DeLorean Motor Company
Vice President
james@xxxxxxxxxxxx
15023 Eddie Drive
Humble, Texas 77396 USA
tel: 800/872-3621
tel2:281/441-2537
fax: 281/441-2813
http://www.delorean.com
------------------------------------

(Gary, I think for the record you should have stated that you/your company
(Xynext Internet Strategies) created and/or maintains and/or hosts websites
for two of the companies that fall into the category of selling parts but
not having a service center - John Hervey and Toby Peterson (Special T Auto
and DeLorean Parts Northwest). So to some degree it could be reasoned that
your comments have a financial motive. I don't believe that to be true,
because I know you and that's not the type of person you are.)

Gary wrote:

Please take this as it is intended - as honest feedback.

Personally, I disagree with the apparent DMC-T decision to cut off specific
vendors - supposedly because they don't have a "dealer-like" business -
rather than setting up reasonable wholesale prices based on volume. But it
seems to be their decision to make - for better or worse.

However what really upsets me is DMC-T's arrogance and lack of ethics in
essentially calling specific vendors "Improper" - by referring to selected
vendors as "Proper".

There is more than enough hate and discontent on this list without adding
fuel to the fire by using this term on a regular basis.

Please be honest and just refer to DMC-T's chosen "dealer-like" vendors as
DMC-T's "Selected Vendors".

Thanks,

Gary
IN2TIME
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