Re: [DML] Is John Hervey - Special T Auto Rippin' Me Off?

["dmcorlando2003" <SundeQuick@xxxxxxx>]

I'll put in my 2 cents on this one as well....

I had an issue with a fan fix that was faulty....we don't know if it 
was my car or the fan fix.  John told me to send it back and he would 
fix it and send it back.  about 2 weeks went by and nothing....I 
called and he said he didn't get it, and of course I had no traking 
info on it!!!  Just my luck.  He said to hold on and did some 
checking.  He found it.  Guess it just got misplaced.  He said 
instead of fixing it he would overnight me a brand new one.  

John spent the money to over night this part instead of spending the 
$3.50 for priority mail so I could get it sooner.  and he even 
contact the supplier of the parts he uses to make the fan fix to see 
what the possible problem could have been,.  All the while he kept me 
updated on what he had found out from the supplier and even called me 
back a week or so later to see how things were going with the new 
part.  Thats good customer service.  

Point being, he may have messed up and lost some paperwork etc. but 
he will do whatever it takes to make it right with you.  He is a 
great asset to the community.

Michael 
VIN#02944  


--- In dmcnews@xxxxxxxxxxxxxxx, Marc Levy <malevy_nj@xxxx> wrote:
> I only made one purchase from John, and had a similar
> "paperwork confusion" experience.
> 
> It did take some time to sort out, but it did get
> done.
> 
> John has been an active member in the DeLorean
> community in recent years, and I doubt he is looking
> to rip you off...  Although he may have some book
> keeping issues.. :)
> 
> --- Chris <christophermcginness@xxxx> wrote:
> 
> > Hey all -
> > 
> > Any suggestions what to do here?  Bought a rebuilt
> > part from John
> > Hervey at Special T Auto down in Texas  a month and
> > some ago.
> ><SNIP>
> > Any recomendations? Anbody else have this issue?
> > 
> 
> 
> 
> 	
> 		
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