Re: DMC Houston, PJ Grady

["jtrealtywebspannet" <jtrealty@xxxx>]

[Moderator's note(yet again}: We all have our loyalties and opinions of the various vendors. Every time a post comes along regarding a vendor it launches a flurry of responses from those wanting to expound on those loyalties. As I said earlier, I'm not going to let this expand into another round of vendor bashing so I'm ending this subject with this post as it pretty much says it all.]




Every vender I have ever dealt with has had a bad day. Every service 
business is only as good as their worst employee on a bad day. If you 
always go to the same restaurant I am sure you have seen variations in 
their service (even McDonalds!). You must look at their performance on 
the whole and just say you were that unlucky customer that day. I am 
sure for the most part when you point out how you were treated most of 
the venders that we are all familiar with will go out of their way to 
"make you happy" and take some kind of steps to prevent a repeat. In 
restaurants if 1 customer complains they figure that the same problem 
has happened at least 10 other times. I don't think that is the case 
in the World of Deloreans but if you don't tell the vender you had the 
problem with then how would they ever know to correct it? Most of the 
time these issues are best corrected offlist. Just recently someone 
had exactly the opposite experience as you. This is no indication as 
it appears these are isolated events and all we get on the list is 
your side of the situation. Learn to deal with and share your business 
with all of the venders because if WE don't support them who will? Of 
course pick your favorite just because that is human nature. Remember 
that most of the parts you will buy, especially OEM, NOS, will have 
come out of Housten because he has the old inventory. Ultimatly you 
have the power of the wallet so it behooves the venders to please you.
David Teitelbaum
vin 10757


--- In dmcnews@xxxx, "James LaLonde" <krfds@xxxx> wrote:
> [Moderators note: I'm not going to let this grow into another round 
of vendor bashing so be warned, I'll be looking over the responses 
rather carefully]
> 
> 
> i have some concerns and opinions on these companies and would like 
to hear
> the groups thoughts/versions of thier experiences with each.
>