[DML] Re: Charge for Phone Time?

["dmcgreece" <dmcgreece@xxxxxxxxx>]

The circumstance in which John charged me for the phone call was as 
follows: I called to order parts and he asked if I was a new Delorean 
owner which I replied yes.  He then said let me call you later to 
explain what other items you might need as the car ha less than 1000 
miles when I bought it with nothing being previously done to it.  I 
agreed and he called back.  The call consisted of John promoting his 
products and giving a sales pitch.  The phone call also included non 
essential conversation as well of which he did the talking and I did 
the listening.  When I got the invoice for my order there was an 
added charge of $12 and change for phone conversation.  I called John 
to inquire about this charge and his response was "there is so little 
markup on the parts that I sell that I need to cover the long 
distance cost.  I told him that I could have called him back as I 
have free nights and weekends on my cell phone in which John replied 
that he didn't know of such a thing and he has to pay for his long 
distance calls.  The problem that I have with this is that I didn't 
ask him to call and the gist of the call was John promoting his 
parts.  This is not a good business practice and totally rubbed me 
the wrong way.  To John's credit the parts that I received worked 
very well.  John is considered to be less expensive than other 
vendors but with frivolous charges like phone time the savings is 
negated.  I only would buy from John if there is a significant price 
difference and if I tried items such as door struts from other 
vendors and was not satisfied.   Jim                                
yahoogroups.com, 

Ryan Wright <ryanpwright@xxxx> wrote:
> John has never charged me for phone time. I have to admit, I have 
not
> spent hours on the phone with him, but I know I've asked him 
questions
> and he's always given me advice without asking for a cent.
> 
> Grady, DMCH and especially Toby Peterson have also been wonderful
> about helping me out over the phone.
> 
> -Ryan
> 
> On 5/20/05, Matthew David <DMC5524@xxxx> wrote:
> > <<From: "dmcgreece" <dmcgreece@>
> > <<Date: Tue May 17, 2005  9:06 pm
> > <<Subject: my 2 cents on the door strut debate  dmcgreece
> > 
> > <<Please allow me to preface my opinion by stating that I have 
found
> > <<Rob Grady to be the most knowledgeable of any of the vendors 
and he
> > <<is always willing to offer his advice. DMCH has been helpful
> > <<especially with the very hard to find items but those who I have
> > <<spoken to have often misdagnosed the problem. However everyone 
who I
> > <<have spoken to at DMCH has been very cordial. John Hervey will 
offer
> > <<advice but at a cost as I still can't get over the fact that he
> > <<charged me $12 and change for phone time after I purchased over 
$300
> > <<worth of merchandise from him. No joke!!!
> > 
> > 
> > I haven't seen anything said about the above statement so I 
thought since it
> > was mentioned on the list I would bring it up. Is John Hervey 
charging for
> > phone time? I am not disagreeing I just think that if he is he 
should be a
> > little more upfront about it when he says "call me" and gives a 
timeframe.
> > 
> > Not trying to start anything,
> > 
> > Matthew Cooley (my real name!)
> > VIN 5524
> > 
> > 
> > 
> > 
> > 
> > 
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> > 
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> > 
> > 
> > 
> > 
> > 
> > 
> >






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