Re: [DML] Rear ended and insurance

[Bob Brandys <BobB@xxxx>]

MIke,

I have had trouble with insurance companies before. They responsed to 
the sweaky wheel rule. I no longer waste time with an unresponsive 
adjuster. After I have called them 3 or 4 times, I document the times 
and lack of response and then call the corporate office.

I ask to speak to the president of the company about a claim problem. 
That gets their attention and they refer you on to a customer service 
agent who will look into your claim 

I had to do this last fall when some kid literally drove into may sons 
car. This kid was on the phone not paying attention to the road and 
instead of turning left just drove into my kids car, never hitting the 
brakes. 

After the parents and adjuster started to give me a hard time, I told 
them you kid was clearly at fault and the officer gave him a ticket to 
that extent. I will now call your corporate office and get this handled 
expediously. And I did.


Adjusters at insurance companies (and I do consulting work for a lot of 
them) are paid and rated on how cheap they settle claims not on whether 
they do the right thing. 

If you want your what you are do, you generally have to fight for it.

BOB