[DMCForum] Re: DMC Wine..

["dmcorlando2003" <SundeQuick@xxxxxxx>]

VB,

Maybe you wouldn't have to spend sooooo much time trying to talk your 
way out of the hole you seem to constantly dig for yourself if you 
would think before you type and remember that the written word is a 
delicate thing in that it can often be taken the wrong way. 

As for Rob and his business practices....
I was the guy who had my D vandalized.  (It is still in the shop from 
2/2/5!)  Rob was more than helpful in firguring out the parts and 
talking me through everything that I needed...even offereing to work 
with the shop and staying in phone contact with me as to what was 
being ordered, shipped, back ordered etc.  I can't say enough g ood 
about Rob, his staff and his business.  I didn't konw what all I 
needed at the time either initially.  But he made sure that he had 
what all he thought I would possibly need in stock or would start to 
get it in stock for me.

I guess the old saying" "You reep what you sew" could apply to you 
and I in our different experiences with the same person and company.

Michael Q  

--- In DMCForum@xxxxxxxxxxxxxxx, "Videobob Moseley" <videobob@xxxx> 
wrote:
> Sorry you were offended Rob,
> I was not offended by you and our business.
> I have not spent much time on this subject and I don't bad mouth 
you to 
> others,
> however I have brought up this subject before.
> I know that my description sounds worse than it really was and I am 
not 
> making you out to be a parts bully. That is why I have mentioned 
before that 
> I have made other purchases from you and have had a wonderful 
experience.
> I got my items fast, well packaged and your staff is friendly.
> And, I know that you are a legend in the community.
> I will not deny you these things.
> 
> However, I do feel that you dictate the terms of how you do 
business.
> You sell to who you want and on your terms.
> As you said yourself, you do not let people pick and choose the 
parts they 
> want.
> You made it clear to me that you were not going to sell me just one 
part or 
> the other, but that the only way I would get that coveted flap hood 
is if I 
> bought it, the front left fender, fascia and all associated 
hardware from 
> you at your price, and that you also wanted my old parts sent back 
to you. 
> Do you dissagree with this?
> I don't think I misunderstood you when you told it to me.
> I felt you were stringing me along with the hood, and when you 
learned that 
> I bought most
> of my front end parts you told me the hood was now "not available".
> You also said you would not work with my adjuster unless you were 
providing 
> all of the parts.
> I can understand this, so I don't blame you.
> 
> As far as the parts lists, I agree that I was slow to get you that 
> information.
> I remember telling you that I needed "everything on the front end" 
that I 
> would need the
> fascia and any and all associated mounting hardware.
> I figured that after your years of working with the cars you would 
know 
> exactly what I needed and you wanted me to make a detailed parts 
list, which 
> was understandable but I did not have the reference materials to do 
so.
> I used the DMCH website as my reference site.
> In the end, it was the research I used from their website that led 
me to buy 
> from them.
> 
> So in the end I think what I should really say to put an end to my 
statement 
> is that if you live close enough to PJ Grady's shop and want to 
have lots of 
> quality in house work done, by all means take it to Rob.
> However, if you want to peice meal parts then Rob might not be the 
best 
> choice as he is very busy with bigger and more important projects, 
and if 
> you are new DeLorean owner who needs someone to hold your hand like 
I needed 
> then you might need to call another vendor who is willing to do so.
> 
> I appologize if that is a back handed compliment, but that is what 
I have 
> managed to learn from my experience and your response to me.
> 
> As far as my crass comments,
> you are right Rob, it was uncalled for.
> I get carried away when talking with some of the other hooligans 
here on the 
> list, who also use crude language and say things that might not be 
said in 
> public.
> That statement is something I would jokingly say amung friends, but 
not in a 
> public forum.
> it was also another reference to the movie "Full Metal Jacket" that 
I was 
> qouting from earlier.
> I sometimes forget that aside from the few people who are 
constantly posting 
> here there are many others who are just lurking and may not 
appreciate these 
> rants, however this forum is touted as the uncensored version of 
the DML 
> where anything goes.
> 
> Rob, I make no prejuduce of who I buy parts from.
> I buy from every body.
> You were unwilling to match price and service of your competition, 
and it 
> was the other vendors who benifited from this in getting many 
thousands of 
> my dollars.
> 
> If you have a lined or flap hood to sell me, I would still be 
interested if 
> the price is in my range of affordablity. I will gladly continue to 
do 
> business with you in the future.
> 
> And, as far as my comments about CHI-06 and the "Videobob booth", 
yes, I 
> meant people would
> love to stand in line to meet me so they can tell me off, throw 
things at 
> me, whatever.
> I take great pride in my powers, my powers of suggestion that with 
a simple 
> sequence of letters typed out on a page can affect the emotions and 
> descisions of so many people.
> Good or bad, it is a gift.
> 
> Good luck to you and your family Rob Grady.
> 
> - Videobob
> 
> 
>

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