Re: [DML] PJ Grady

["K.L. (KAYO) Ong" <klo@xxxxxxxxx>]

This is not an advertisement for Rob, but a personal view and opinion.

With me, he has treated me the best in the repairs of my car or in  
customer relation.

First, Rob's shop is unique and personal.  He breaths, eats and lives  
the DeLorean marque and he reflects it.

Second to the first, he has a close customer's relationship and he  
DOES care.  For example he can remember vin numbers to the customer's  
name, including the previous owners.  He also knows the many cars?  
vin numbers and it history off hand.  If he was involved, his work  
and the repairs, as well as the other shop's repair.  He can tell you  
the good and the bad with the vehicle.

Thirdly, what I like about him is with his products that he offers is  
his "personal responsibility" as to stand SOLIDLY in backing his  
products is beyond reproach.  This means that the product that he had  
"engineered" as to replace the stock part, he will stands behind the  
product.  He had several times honored a defective or a failed part  
and had replaced it at NO charged even when the warranty had  
elapsed!   He often would talk about "product liability" being first  
priority, before he markets or sell anything.   His main concern is  
always have been SAFETY first in the parts installed and the legal  
liability to the part and the labor to the vehicle that he works  
on.   I am not sure about the other parts suppliers that will will  
sell "cross references" or "adapted" parts that can work or that will  
fit for a lesser dollar.

As for parts failing, I can't afford failure that can or will hinder  
my schedule when I am need of the car or when I am on the road and  
more important the failed part that can or will cause an accident and  
liability suites to follow, especially if other people and vehicles  
are involved.  Many times, I cringe when I read the many e-mails  
about some members using parts being substituted and if the part  
installed don't hold up or should it fails and does these owners  
insurance policy will stand behind them?  This was a subject that Rob  
and I had in the past about "up grading" parts.

FWIW, I know that Rob had not express this issue openly, but many  
times when I was at his shop, people will be calling to ASK about  
technical advices, which does cost him his time.  Rob will be kindly  
enough to address the caller, which at times is long and drawn.  What  
is sad is that many of the callers DON?T buy from him and or turn to  
others vendors or other supplying sources.  They would buy the parts  
elsewhere and then they would call back to see why the issue is not  
resolved with their car.   What is with these people???

I also witnessed customer who is expecting Rob to do miracles with  
their "sad" cars and when Rob tells them the cost or the process  
involved, you can hear the customers howling their ugly opinions.

Anyway, the way with me, he charges accordingly to the parts and the  
labor performed and I know there is a "peace of mind" when I leave  
his shop with the work performed.   Rob has been more then fair with  
many customers and that is how he has maintained his business and  
customer role since the inception of the DeLorean cars on his premise  
way back when!

Again, this not an advertisement, just a testimonial telling you like  
it is.  If it was not for Rob and the support and well as the  
distance between his shop and where I live, I would not have brought  
my DeLorean nor I would have kept it this long for twelve years.

BTW, who are you and why the question?   Do talk to him.  He is fair  
and easy.....

Kayo Ong
#5508
Lic  9D NY


On Jun 14, 2008, at 10:13 AM, one80extreme wrote:

> Is anyone currently having work done on their cars @ PJ Grady. If  
> so, what has been your
> experience?
>
>
> 



[Non-text portions of this message have been removed]


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