[DML] Re: Charge for Phone Time?
[Date Prev][Date Next][Thread Prev][Thread Next][Date Index][Thread Index]

[DML] Re: Charge for Phone Time?



The circumstance in which John charged me for the phone call was as 
follows: I called to order parts and he asked if I was a new Delorean 
owner which I replied yes.  He then said let me call you later to 
explain what other items you might need as the car ha less than 1000 
miles when I bought it with nothing being previously done to it.  I 
agreed and he called back.  The call consisted of John promoting his 
products and giving a sales pitch.  The phone call also included non 
essential conversation as well of which he did the talking and I did 
the listening.  When I got the invoice for my order there was an 
added charge of $12 and change for phone conversation.  I called John 
to inquire about this charge and his response was "there is so little 
markup on the parts that I sell that I need to cover the long 
distance cost.  I told him that I could have called him back as I 
have free nights and weekends on my cell phone in which John replied 
that he didn't know of such a thing and he has to pay for his long 
distance calls.  The problem that I have with this is that I didn't 
ask him to call and the gist of the call was John promoting his 
parts.  This is not a good business practice and totally rubbed me 
the wrong way.  To John's credit the parts that I received worked 
very well.  John is considered to be less expensive than other 
vendors but with frivolous charges like phone time the savings is 
negated.  I only would buy from John if there is a significant price 
difference and if I tried items such as door struts from other 
vendors and was not satisfied.   Jim                                
yahoogroups.com, 

Ryan Wright <ryanpwright@xxxx> wrote:
> John has never charged me for phone time. I have to admit, I have 
not
> spent hours on the phone with him, but I know I've asked him 
questions
> and he's always given me advice without asking for a cent.
> 
> Grady, DMCH and especially Toby Peterson have also been wonderful
> about helping me out over the phone.
> 
> -Ryan
> 
> On 5/20/05, Matthew David <DMC5524@xxxx> wrote:
> > <<From: "dmcgreece" <dmcgreece@>
> > <<Date: Tue May 17, 2005  9:06 pm
> > <<Subject: my 2 cents on the door strut debate  dmcgreece
> > 
> > <<Please allow me to preface my opinion by stating that I have 
found
> > <<Rob Grady to be the most knowledgeable of any of the vendors 
and he
> > <<is always willing to offer his advice. DMCH has been helpful
> > <<especially with the very hard to find items but those who I have
> > <<spoken to have often misdagnosed the problem. However everyone 
who I
> > <<have spoken to at DMCH has been very cordial. John Hervey will 
offer
> > <<advice but at a cost as I still can't get over the fact that he
> > <<charged me $12 and change for phone time after I purchased over 
$300
> > <<worth of merchandise from him. No joke!!!
> > 
> > 
> > I haven't seen anything said about the above statement so I 
thought since it
> > was mentioned on the list I would bring it up. Is John Hervey 
charging for
> > phone time? I am not disagreeing I just think that if he is he 
should be a
> > little more upfront about it when he says "call me" and gives a 
timeframe.
> > 
> > Not trying to start anything,
> > 
> > Matthew Cooley (my real name!)
> > VIN 5524
> > 
> > 
> > 
> > 
> > 
> > 
> > To address comments privately to the moderating team, please 
address:
> > moderators@xxxx
> > 
> > For more info on the list, tech articles, cars for sale see 
www.dmcnews.com
> > 
> > To search the archives or view files, log in at 
http://groups.yahoo.com/group/dmcnews
> > Yahoo! Groups Links
> > 
> > 
> > 
> > 
> > 
> > 
> >






To address comments privately to the moderating team, please address:
moderators@xxxxxxxxxxx

For more info on the list, tech articles, cars for sale see www.dmcnews.com

To search the archives or view files, log in at http://groups.yahoo.com/group/dmcnews 
Yahoo! Groups Links

<*> To visit your group on the web, go to:
    http://groups.yahoo.com/group/dmcnews/

<*> To unsubscribe from this group, send an email to:
    dmcnews-unsubscribe@xxxxxxxxxxxxxxx

<*> Your use of Yahoo! Groups is subject to:
    http://docs.yahoo.com/info/terms/
 




Home Back to the Home of PROJECT VIXEN 


Copyright ProjectVixen.com. All rights reserved.

Opinions expressed in posts reflect the views of their respective authors.
DMCForum Mailing List Archive  DMCNews Mailing List Archive  DMC-UK Mailing List Archive

This site contains affiliate links for which we may be compensated