The circumstance in which John charged me for the phone call was as follows: I called to order parts and he asked if I was a new Delorean owner which I replied yes. He then said let me call you later to explain what other items you might need as the car ha less than 1000 miles when I bought it with nothing being previously done to it. I agreed and he called back. The call consisted of John promoting his products and giving a sales pitch. The phone call also included non essential conversation as well of which he did the talking and I did the listening. When I got the invoice for my order there was an added charge of $12 and change for phone conversation. I called John to inquire about this charge and his response was "there is so little markup on the parts that I sell that I need to cover the long distance cost. I told him that I could have called him back as I have free nights and weekends on my cell phone in which John replied that he didn't know of such a thing and he has to pay for his long distance calls. The problem that I have with this is that I didn't ask him to call and the gist of the call was John promoting his parts. This is not a good business practice and totally rubbed me the wrong way. To John's credit the parts that I received worked very well. John is considered to be less expensive than other vendors but with frivolous charges like phone time the savings is negated. I only would buy from John if there is a significant price difference and if I tried items such as door struts from other vendors and was not satisfied. Jim yahoogroups.com, Ryan Wright <ryanpwright@xxxx> wrote: > John has never charged me for phone time. I have to admit, I have not > spent hours on the phone with him, but I know I've asked him questions > and he's always given me advice without asking for a cent. > > Grady, DMCH and especially Toby Peterson have also been wonderful > about helping me out over the phone. > > -Ryan > > On 5/20/05, Matthew David <DMC5524@xxxx> wrote: > > <<From: "dmcgreece" <dmcgreece@> > > <<Date: Tue May 17, 2005 9:06 pm > > <<Subject: my 2 cents on the door strut debate dmcgreece > > > > <<Please allow me to preface my opinion by stating that I have found > > <<Rob Grady to be the most knowledgeable of any of the vendors and he > > <<is always willing to offer his advice. DMCH has been helpful > > <<especially with the very hard to find items but those who I have > > <<spoken to have often misdagnosed the problem. However everyone who I > > <<have spoken to at DMCH has been very cordial. John Hervey will offer > > <<advice but at a cost as I still can't get over the fact that he > > <<charged me $12 and change for phone time after I purchased over $300 > > <<worth of merchandise from him. No joke!!! > > > > > > I haven't seen anything said about the above statement so I thought since it > > was mentioned on the list I would bring it up. Is John Hervey charging for > > phone time? I am not disagreeing I just think that if he is he should be a > > little more upfront about it when he says "call me" and gives a timeframe. > > > > Not trying to start anything, > > > > Matthew Cooley (my real name!) > > VIN 5524 > > > > > > > > > > > > > > To address comments privately to the moderating team, please address: > > moderators@xxxx > > > > For more info on the list, tech articles, cars for sale see www.dmcnews.com > > > > To search the archives or view files, log in at http://groups.yahoo.com/group/dmcnews > > Yahoo! Groups Links > > > > > > > > > > > > > > To address comments privately to the moderating team, please address: moderators@xxxxxxxxxxx For more info on the list, tech articles, cars for sale see www.dmcnews.com To search the archives or view files, log in at http://groups.yahoo.com/group/dmcnews Yahoo! Groups Links <*> To visit your group on the web, go to: http://groups.yahoo.com/group/dmcnews/ <*> To unsubscribe from this group, send an email to: dmcnews-unsubscribe@xxxxxxxxxxxxxxx <*> Your use of Yahoo! Groups is subject to: http://docs.yahoo.com/info/terms/