This probably doesn't apply as much to the whole towing situation, but it does bring up a good point. At the meeting of ETDOC in July in Asheville, we had a gentleman show up who had his car towed in a rollback. Instead of loading it forward, they loaded it backward; traveling at a decent speed with the car facing backward caused the louveres to rip off. As of July, he was still trying to get the company to pay for the louvers, them stating they don't pay for "automotive defects" Scott 16738 [Non-text portions of this message have been removed]