My two cents worth. When we got our D in Fall of '99 I had a couple of questions. I went to the net and called D1. All I got was a horrific story of all the problems I was now faced with and how much trouble I might have and I should be prepared for the worst. When I got off the phone I almost wished I hadnt bought this @#$3j09!!!! thing. My point is this... people have said the DML scares people away from the marque, when in fact, in MY experience the DML has been a huge help to me in getting to know my car and care for it. It's a business encounter like some of us have had with D1 that would be more likely to turn you away from the D. Again, the DML is a tremendous support group to have and all of the other vendors have been wonderful... a positive D experience! Ron & Cheryl Wester