It's unfair to Steve to just say "Let sleeping dog's lie" regarding his experience with Delorean One. Assuming Steve's either new to the list or to the entire Delorean "scene", that type of response still probably leaves him wondering "what gives?" Suffice it to say this: Many people are very satisfied with the service they receive from Delorean One, however many people have also had the very same experience you did Steve. It was nothing you did, simply the way they choose to operate. Steve VIN 2650 http://www.angelfire.com/md2/projectdelorean