The way it's supposed to work is the fasteners are loose in the holes so they can move around a bit as they center themselves in the holes in the door. If your fasteners are not loose (moveable from side to side), they are probably captured by the adhesive used to tack the carpeting to the door panel. The only solution I was able to find for this problem was to cut the fastener off and use a dremel tool to grind out the head of the fir tree. If the fasteners are loose, they can be removed but they are difficult to get out. The head of the fastener is shaped like a big, fat comma. When the fasteners are installed, the pointy part is inserted into the hole in the panel and the whole fastener is twisted until the round part of the fastener squeezes into the hole. To get the fastener out, you have to reverse the process - "unscrew" the fastener by working from the round end to the pointed end. I was able to use a pair of very grippy needlenose pliers and a very small flat blade screwdriver to get the process started. You need to be a little careful because the plastic door panel can crack or split. Mike Griese Storage Software Development Manager Tivoli Storage Management Rochester, MN 55901 Internet: magriese@xxxx office: (507)253-1853 mobile: (507)254-1859