RE: [DMCForum] Re: Rob Grady

["timnagin" <timnagin@xxxxxxxxxxxxxx>]

>the only fault that was mine is that i ordered the parts from Grady,
>Grady said they were in stock and on the way.
>
>What part of "in stock and on the way" dont you understand?


Any business large or small can make mistakes.  Larger businesses are able
to cover these mistakes much easier.  Being a small business owner, I too
have quoted delivery times to customers and later found out I was out of
stock on what they needed.  It was a book keeping error.  It happens all
the
time.  We are human and make mistakes, computers just make those mistakes
much faster and more accurately.


>When you tell someone the parts are in stock and on the way that doesnt
>mean i will send you what i have and you call me when the parts arrive
>when you notice something missing, and when you find out you are
>missing something call me and i will say they are on back order and i
>will ship them out when i get them back in stock. But this wasnt Gradys
>fault it must of been mine since i am not a mind reader.


Actually, this is common practice when shipping with a back order.  The
requested parts are shipped and any back ordered parts are then shipped
later when they arrive.  You were probably able to install the other parts
you received anyway.  If it is any consolation, when the shipper sends
parts
like this it cuts into their profit so they have no desire to do this to
you.  They have the added expense of packaging twice, shipping twice, plus
all of the time and effort to get the back ordered item in, field your
phone
calls and emails, and many other countless things.  When this happens,
this
shipper starts losing money exponentially.

Greg



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